Annual Return 2025/2026

Provider: Ashdale Care Ltd

Provider summary

The provider was registered on:	26/07/2018
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	Training needs were identified through a combination of regular supervision sessions, annual performance appraisals, and ongoing monitoring of service delivery. Staff were encouraged to reflect on their own development needs, and line managers provided support in recognising any skill gaps or areas for improvement. Planning for training involved creating an annual training schedule that incorporated both mandatory and role-specific courses.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	Recruitment was carried out through a combination of online job boards, social media, and local community outreach. .To retain staff, the group focused on promoting a positive working environment and and strong team culture. Regular supervision, recognition of achievements, and opportunities for progression were all key elements. A focus was placed on staff wellbeing, including flexible working arrangements where possible, mental health support, and open channels for feedback.

Regulated services delivered by this provider

Service name	Service type	Type of care
Ashdale Nursing Home	Care Home Service	Adults With Nursing

Service: Ashdale Nursing Home

Service summary

Service Type	Care Home Service
Type of Care	Adults With Nursing
Approval Date	26/07/2018
Maximum number of places	43
Service Conditions	The responsible individual for this service is Sally Jane Clarke A maximum of 43 individuals can be accommodated at this service Ashdale Care Ltd is registered to provide a Care Home Service at Ashdale Nursing Home, ASHDALE NURSING HOME, GOLDEN LANE, PEMBROKE SA71 4PR.
How many people in total did the service provide care and support to during the last financial year?	42

Service management

Responsible Individual(s)	Sally Clarke
Manager(s)	Neil James

Service contact details

Service Telephone Number	01646681008
Service Contact Email Address	admin@ashdale.care

Languages used at the service

What is the main language through which the service is provided?	English
Other languages used in the provision of the service	Welsh
Non-verbal communication methods used at the service	Assistive Technology Non-formal communication (e.g. body language, facial expressions) Objects of reference Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Writing (Paper / Whiteboards)

Service facilities and accommodation

Access to minibus or other transport
Activities room (Art, Music, Games, Computers, etc.)
Bar / Café
Close to local shops / amenities
Garden(s)
Ground‑floor accommodation only
Hairdressing / beauty services
Internet access
Laundry service
Near public transport
Number of bathrooms with assisted bathing facilities: 3
Number of bedrooms with en‑suite facilities: 24
Number of communal lounges: 3
Number of dining rooms: 0
Number of shared bedrooms: 0
Number of single bedrooms: 43
On‑site parking
Outdoor seating / entertainment area
Quiet areas
Sensory areas
TV point
Wheelchair access

Engagement with people using the service

At all times, individuals are made fully aware of the complaints procedure and are provided with clear guidance on how to raise any concerns or grievances they may have.

Compliance and quality statement

Inspected – Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We’re proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people’s needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum weekly fee payable during the last financial year?	£1005
The maximum weekly fee payable during the last financial year?	£1050

Complaints processed by the service

Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March)	55

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	4	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	0
Registered Nurse (1+ Years in Practice)	9	0
Senior Care Worker	4	0
Care Worker	27	0
Domestic staff	8	0
Catering staff	4	0
Other Staff	5	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	Not relevant to this staff group	All staff have completed
Deputy Manager	Not relevant to this staff group	All staff have completed
Supervisory Staff (not providing direct care)	Not relevant to this staff group	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	Not relevant to this staff group	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	Not relevant to this staff group	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Domestic staff	Not relevant to this staff group	Not relevant to this staff group
Catering staff	Not relevant to this staff group	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff
Manager	4	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	0
Registered Nurse (1+ Years in Practice)	7	2
Senior Care Worker	4	0
Care Worker	15	12
Domestic staff	8	0
Catering staff	4	0
Other Staff	5	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	4	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	0	1
Registered Nurse (1+ Years in Practice)	9	0
Senior Care Worker	4	0
Care Worker	27	0
Domestic staff	8	0
Catering staff	3	1
Other Staff	4	1

Staff qualifications

Hold required qualification & Working towards required qualification – not apprenticeship

Role type	Hold required qualification	Working towards required qualification – not apprenticeship
Manager	4	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	0	0
Registered Nurse (1+ Years in Practice)	9	0
Senior Care Worker	4	0
Care Worker	14	13
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Working towards required qualification – apprenticeship & Qualification not required for role

Role type	Working towards required qualification – apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	0	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Registered Nurse (1+ Years in Practice)	Day shift 7am – 7:15pm. Night shift 7pm – 7:15am
Senior Care Worker	Day shift 7am – 7:15pm. Night shift 7pm – 7:15am
Care Worker	Days: 7am – 7pm, Nights: 7pm – 7am